Hubtype: conversational platform

Fintech Hubtype has developed a conversational platform offering automated customer services.

With the aim of reducing the number of customer queries, Bankia launched a new chatbot assistance service that uses WhatsApp messaging, given widespread customer familiarity with this channel. GFT implemented the chatbot by integrating Dialogflow technology and the Hubtype platform to speed up customer response time and help reduce the organization’s associated costs.